Alongside GLP-1 — Shipping Policy

Last updated: 25.8.26

This Shipping Policy applies to physical products purchased through Alongside GLP-1, currently our Alongside Daily Support supplement range. It does not apply to our digital programs (While You're On It, Coming Off It), which are delivered instantly online, or to Coaching, which is provided separately through EverWell Connect.

1. Where We Ship

We currently ship within the United Kingdom only.

[Flag: given coaching is now being offered internationally, worth deciding deliberately whether supplements should ship internationally too, or whether that stays a UK-only product line for now. If you do want to ship internationally, this policy will need customs, duties, and delivery-time information added for each region you serve.]

2. Processing Time

Orders are typically processed and dispatched within [1-2 business days] of purchase. Orders placed on weekends or public holidays will be processed on the next working day.

You'll receive a confirmation email once your order has been dispatched, including tracking information where available.

3. Delivery Times & Costs

Delivery optionEstimated delivery timeCost

Standard delivery[3-5 working days][£X.XX, or free over £XX]

Express delivery[1-2 working days][£X.XX]

Delivery times are estimates provided by our courier and are not guaranteed. Delays can occasionally occur due to circumstances outside our control (courier delays, severe weather, high demand periods).

[These figures are placeholders, need to be filled in once you've confirmed courier rates and your own processing capacity.]

4. Order Tracking

Once your order is dispatched, you'll receive a tracking link by email so you can follow your delivery's progress. If you haven't received tracking information within [2 business days] of your order confirmation, please contact us at info@everwellhealth.co.uk.

5. Packaging

Your order will be sent in discreet, unbranded outer packaging. We understand that health and wellness purchases can feel personal, so nothing on the outside of the parcel indicates its contents.

6. Missing, Delayed or Damaged Orders

If your order hasn't arrived within the estimated delivery window, please check your tracking link first, then contact us at info@everwellhealth.co.uk with your order number so we can look into it with the courier.

If your order arrives damaged, please contact us within [48 hours] of delivery with your order number and a photo of the damaged item and packaging, so we can arrange a replacement or refund.

If your order is lost in transit, once confirmed by the courier, we will send a free replacement or issue a full refund, whichever you prefer.

7. Incorrect Delivery Details

Please double-check your delivery address at checkout. We are not able to redirect or refund orders that fail to arrive due to an incorrect address provided at the time of purchase, though we'll always try to help resolve this with the courier where possible.

8. Returns

For information on returning a supplement order, please see our [Refund Policy].

Contact Us

If you have any questions about shipping or a specific order, contact us at:

info@everwellhealth.co.uk EverWell Health Ltd, 66 Paul Street, London, EC2A 4NA