A legal disclaimer

Alongside GLP-1 — Refund Policy

Last updated: 25.8.26

This policy explains your rights to a refund when purchasing from Alongside GLP-1, operated by EverWell Health Ltd. It applies differently depending on whether you've purchased a physical product or a digital program, as set out below.

1. Supplements (Physical Products)

Our supplements, including Alongside Daily Support, are physical goods and are covered by your standard UK consumer rights under the Consumer Contracts Regulations 2013.

• You have the right to cancel your order and receive a full refund within 14 days of receiving your delivery, without needing to give a reason.

• To be eligible, the product should be unused and unopened, in its original packaging, for hygiene reasons, as with most ingestible health products, we're unable to accept returns of opened items unless the product is faulty or was sent to you in error.

• To start a return, contact us at info@everwellhealth.co.uk with your order number within 14 days of delivery. We'll confirm the return process and address.

• Return postage costs: unless the item is faulty or incorrect, you are responsible for the cost of returning the item to us.

• Once we receive and inspect your returned item, we'll process your refund to your original payment method within 14 days.

• Faulty or damaged items: if your supplement arrives damaged, faulty, or not as described, contact us within 48 hours of delivery with your order number and a photo where possible, and we'll arrange a free replacement or full refund, including return postage.

2. Programs (Digital Content)

While You're On It, Coming Off It, and the Full Journey Bundle are digital programs delivered instantly upon purchase, and our refund position reflects that.

Our programs are non-refundable once access has been granted.

Here's why, and what this means in practice:

• When you purchase a program, you get instant, full access to all of its content. Under UK digital content regulations, we are entitled to remove your standard 14-day cancellation right once you begin accessing digital content, provided you have given your explicit consent to this at the point of purchase. You'll be asked to confirm this clearly before completing your purchase.

• Because of this, once you've accessed any part of a program, no refund will be provided, including if you change your mind, don't complete the program, or feel it wasn't right for you.

• The only exception: if a program is genuinely faulty, for example, if you're unable to access content you've paid for due to a technical fault on our end, and we're unable to fix this within a reasonable time, you may be entitled to a full or partial refund. This is assessed on a case-by-case basis, contact us at info@everwellhealth.co.uk with details of the issue.

• If you cancel before accessing any program content at all, and within 14 days of purchase, you remain entitled to a refund under standard cooling-off rules. Once you access the program, this right ends, as explained above.

We'd encourage you to read the program description and any available previews carefully before purchasing, given this policy.

3. Coaching (via EverWell Connect)

Coaching is a separate service delivered through EverWell Connect, and is not covered by this Refund Policy. Any billing, cancellation, or refund queries relating to coaching should be directed to EverWell Connect directly, in line with their own terms.

4. How Refunds Are Processed

Where a refund is due under this policy, it will be issued to your original payment method within 14 days of us confirming your eligibility. Please allow additional time for your bank or payment provider to process the funds back into your account.

Contact Us

If you have any questions about a refund or return, contact us at:

info@everwellhealth.co.uk EverWell Health Ltd, 66 Paul Street, London, EC2A 4NA

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